Elos Hair Removal for All Kind of Skin Tones and Hair Color

At Elos Me & Lescolton, we understand that you may have many questions when shopping. We’ve put together a list of the most frequently asked questions to help you answer your questions.

What is the shipping cost?

When you shop at elosme.com/elosme-lescolton.com, you’ll always receive fast free shipping for domestic and international orders. We know how eager you are to get started on your skin-transforming journey, and we do our best to process all orders within 1-2 business days. For security reasons, signature is required. Orders typically ship within 2-5 business days. Please contact us regarding any questions or concerns.

How do I know that my order is confirmed?

An order confirmation email containing your order details will be sent within a few hours of purchase. A shipping confirmation email containing your tracking information will be sent within 24 hours of your order being shipped. Please add info@elosme-lescolton.com to your address book to ensure receiving order details.

Will I pay customs fees or any taxes when I receive my order?

Shipments to the European Union, USA, Canada, Australia, New Zealand, Japan, Hong Kong, Singapore, Malaysia, Korea and United Arab Emirates are free of customs duties.
In the case of South America, Russia and China there may be customs duties (ask us how to avoid or reduce customs duties by sending an email to info@elosme-lescolton.com).

Where are the orders shipped from?

We ship from USA and the European Union. Depending on particular circumstances we can ship from the USA or the European Union, always ensuring that there will be no customs duties or any additional taxes for the customer, or delivery time modifications.

What is your return and warranty policy?

WARRANTY PERIOD

Our permanent hair removal devices are covered by a 4-year warranty, including the unlimited pulses (only for purchases made through elosme.com/elosme-lescolton.com and lescoltonglobal.com).

GUARANTEED RESULTS OR YOUR MONEY BACK. WARRANTY PERIOD

Only Elos Me & Lescolton let you try the hair removal device with an exclusive 90-day money-back guarantee. If you’re not delighted with the hair removal device, send it back for a refund. 

POLICY OF RETURNS AND REFUNDS.

If you are not completely satisfied with your purchase, you may return your ELOS ME & LESCOLTON product(s) for a refund. In order to receive the refund, please review the following:

All Elos & Lescolton products come with a 90-day money back guarantee starting from date of purchase when purchased directly from elosme.com/elosme-lescolton.com or Lescoltonglobal.com.

To request a refund  within the 90-day money back guarantee period, please contact us at info@elosme.com. A confirmation email will be sent with your return authorization number, mailing address of the warehouse, and shipping and packing recommendations. 

Once the unit is received at our warehouse, we will inspect your return and issue you the refund. Please allow up to 7-10 business days to process your refund.

Accessories/consumables are excluded from the Money Back warranty period.

What is the relationship between Elos Me and Lescolton?

Elos Me has traditionally supplied its exclusive technology to different manufacturers over time, such as Syneron, HoMedics and Iluminage. Currently, we not only supply Lescolton Global but have also merged at the business level. In 2019, Elos Me and Lescolton Global teamed up to create Elos Me & Lescolton, the world’s largest specialist in laser beauty devices. 

Who is the device’s manufacturer?

We (Elos Me & Lescolton) are the manufacturer and we only have the three following websites: elosme.com, elosme-lescolton.com and lescoltonglobal.com.

Is it safe to purchase the device in another online store or platform?

Our company is constantly fighting the fraudulent machine imitation business. In no case do we recommend buying on sales platforms such as Alibaba, Ebay, Aliexpress, Groupon or Amazon, except if the product is sold directly by Amazon and not by an Amazon seller. Any machine purchased on any of these platforms has no guarantee whatsoever. A very low price or the lack of the 4-year warranty are clear indicators of an imitation. The use of fake machines can be unsafe as well as being ineffective.

The only official online shops are elosme.com, elosme-lescolton.com and lescoltonglobal.com

Where can the permanent hair removal device be used?

The Elos Me & Lescolton device can be used on the underarms, bikini line, genital parts, legs, arms, back, stomach and face (women’s cheek line downward).

Is my skin tone suitable for using the Elos Me technology?

The Elos Me & Lescolton device can be used on all types of skin tones and hair.

Why do I have to shave?

We recommend that you prepare your skin before each Elos Me & Lescolton Hair Removal device treatment for best results.

Follow these steps:

  1. Cleanse the treatment area thoroughly, removing all cosmetics, lotions, and creams from the area you wish to treat. (This will allow the laser treatment to easily penetrate the skin.)
  2. Shave the treatment area thoroughly using a new razor. This allows the eligth treatment to be most effective because the elight technology works on the hair inside the follicle, under the surface of the skin.
  3. Wipe your skin with a cool, damp cloth to remove any shaving cream or soap, and then dry the area well.

How often should I do the treatment?

Treat every 3 to 5 days during the first month, weekly during the second month, every 15 days during the third month and every 30 days from the fourth month until you permanently remove the hair.

Definitive hair removal is a process of several months. The results are not seen immediately due to two reasons:

1- It is necessary to wait until all the body hair is in the active growth stage so that it can be affected by the treatment. For this, it is
necessary to wait several months.
2- It is necessary to perform several treatments for hair that is in the active growth stage to weaken the hair root until it is permanently affected and the hair does not grow back.
3- The changes will be noticed over the months.
4- People with blond, grey or red hair will normally need twice as many sessions as people with black and brown hair, so the treatment can be extended to between 6 to 12 months.

How to do the skin rejuvenation treatment?

For this treatment it will be necessary to change the lamp. With the machine turned off, pull the lamp to remove it and place the skin rejuvenation lamp.

How long does it take before I start seeing results?

When treating weekly for three months, you should expect the following results:

  • After your first treatment: On occasion, some users experience mild redness that quickly dissipates within 24 hours.
  • After your first month: Clinical studies have shown up to 70% reduction after just three month.
  • After 3 months of treatment: Hair re-growth will begin to appear lighter and finer.
    You will begin to see a visible reduction in the amount of re-growth, especially in areas where hair growth tends to be dense.
  • After 4 months of treatment: Hair follicles that have been deactivated by the Elos Me technology will no longer grow hair. Continue to use the Lescolton powered by Elos Me device as necessary for touch ups until your skin is smooth and you’re free of the endless hassles of shaving and waxing.

Genital use?

The Elos Me technology is suitable for use on the nipples, genitals or around the anus. As these areas may have more sensitive skin, a darker skin tone and / or a higher density of hair, the treatment should always be tested by selecting the lowest power level.

Can I continue to tan?

Yes, the Elos Me technology allows to continue to tan.

Is it still effective when I use a lower setting (1 or 2)?

The five settings are five different levels of intensity. Using a lower intensity means that the treatment will work slower, but may be more comfortable to some users.

We recommend that you start at a high treatment level (5) and then decrease by one treatment level at a time until you’ve reached the treatment level comfortable to you. The higher the treatment level, the faster the results.

Which the history of Elos Me models?

Elos Me has traditionally supplied its exclusive technology to different manufacturers over time, such as Syneron, HoMedics and Iluminage. Currently, we not only supply Lescolton Global but have also merged at the business level. In 2019, Elos Me and Lescolton Global teamed up to create Elos Me & Lescolton, the world’s largest specialist in laser beauty devices. 

Time line of our models

These are the models with Elos Me technology that have existed since the creation of our exclusive and unique technology for all skin types and hair colors.

2008 – HoMedics Powered by Elos Me

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2012 – Syneron Powered by Elos Me

ELOS ME SYNERON

2016 Iluminage/Unilever Powered by Elos Me

ELOS ME ILUMINAGE

2020 Lescolton Powered by Elos Me

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