Elōs Me® Privacy Policy
Our privacy and the security of your personal information is very important to us
This Privacy Policy governs your use of elosme.com (the “Site”). Elōs Me values our customers and guests and respects your concerns about online security and privacy. We are committed to providing you with a safe and secure online experience. Our Privacy Policy is intended to provide you with information about how Elōs Me handles information about you, including your personal information on the Site. By using our Site, you consent to the collection and use of your personal information as set forth herein. This Privacy Policy is incorporated into the Terms of Use by this reference. In addition to reviewing our Privacy Policy, you should also read our Terms of Use. Your use of the Site constitutes your agreement to the terms and conditions in this Privacy Policy and the Terms of Use.
Our privacy and security policy will change over time
As we continue to develop the Site and utilize technologies to improve our services, our policies may change. We encourage you to refer to this Privacy Policy from time to time to stay updated on our privacy practices. Continued access and use of the Site will signify your acceptance of any changes or revisions to our Privacy Policy.
Summary of our privacy and security policy
This Privacy Policy explains how we collect, use, and protect your personal information as you interact with us online. It covers:
- What information Elōs Me gathers from users of the Site.
- How Elōs Me uses the personal information you share and learn about you through our relationship.
- How Elōs Me uses non-personal information.
- What personal information, if any, Elōs Me may share and the conditions that protect your information if shared.
- The security measures Elōs Me takes to protect your information from loss or unauthorized disclosure.
- The circumstances under which you can access, correct, restrict, or delete personal information you have shared.
The type of information the site collects about you
Elōs Me collects information that you provide to us voluntarily or that we learn about you through your use of the Site. For example, you may provide information when you register, sign in, search, add items to your shopping cart, participate in a survey, rate or review products, or communicate with our Customer Care department.
We may collect personal information such as your name, address, phone number, email address, and product preferences. Additionally, we may collect non-personal demographic or statistical information based on your use of the site. However, we do not track or collect any information using cookies or other tracking technologies.
We do not store, collect, or process credit card information directly on our Site. All financial transactions are securely processed through third-party payment providers, such as Stripe and PayPal.
How Elōs Me uses and shares information about you
We value your privacy and use your information only for essential purposes:
- Service delivery: We use your personal information to process orders, communicate with you about your purchases, and provide customer support.
- Non-selling policy: We do not sell, rent, or trade your personal information to third parties.
- Sharing with third parties: We may share your personal information with trusted third-party service providers to help fulfill your orders or perform services on our behalf. These providers are obligated to keep your information confidential and use it solely for the purposes for which it was shared.
- Legal compliance: We may disclose your information if required by law, such as in response to subpoenas or other legal processes, or as part of a merger, acquisition, or bankruptcy.
Website usage
We collect general usage data (e.g., IP address, browser type, and operating system) for operational and analytical purposes. This data is used in an aggregated, non-personally identifiable format to improve our website’s functionality, track site usage, and address security issues.
We do not use cookies or tracking technologies to gather personal data. However, we may gather anonymous usage data, such as browsing patterns, to help improve your experience on the Site.
Online transactions
When you use our Site to make purchases or open an account, you will provide personal information such as your name, address, phone number, and email. However, financial transactions are processed securely through third-party payment gateways (such as Stripe or PayPal), and we do not store or handle credit card information directly.
Content you submit for posting
Some content you submit, such as product reviews or feedback, may be made publicly available on the Site or through third-party platforms. If you prefer to provide feedback privately, please contact us directly using the contact information below.
Our security practices
We use industry-standard security measures to protect your personal information. However, no online transmission is entirely secure, and we cannot guarantee the absolute security of any data you transmit to us. You transmit information at your own risk.
Contact preferences and accessing your personal information
You have the right to access, correct, or request the removal of any personal information you have provided. If you wish to unsubscribe from marketing emails or update your preferences, please contact us at hello@elosme.com. You may also adjust your contact preferences through your account settings.
Children’s privacy
Our Site is not intended for use by children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information as soon as possible.
What else should I know about my privacy?
We recommend that you keep your account information, such as passwords, confidential to protect your privacy online. Always be cautious when sharing personal information over the Internet.
Questions or comments
Elōs Me is committed to quality customer experience. If you have questions or comments about this Privacy Policy, you can contact us by:
- Sending us an e-mail or contacting our Customer Care department at hello@elosme.com; or
- Writing to us at:
Customer Care:hello@elosme.com
Address: 1 Front St, San Francisco, CA 94111, United States
For U.S. and international customers
This Privacy Policy applies to users from the United States as well as international customers. By using our Site, international customers acknowledge that their personal information may be transferred, stored, and processed in the United States. If you are an international visitor, please be aware that the privacy protections in your home country may not be as comprehensive as those in the U.S.
