Our laser hair removal machines and hair growth helmet are covered with a 4 year warranty when purchased through our online stores elosme.com-elosme-lescolton.com and lescoltonglobal.com.
Returns & Refunds
If you are not completely satisfied with your purchase, you may return your Elos Me & Lescolton product (s) for a refund of the purchase price of the item (s) being returned plus any tax paid on the specific item (s). Original shipping and handling charges are non-refundable. In order to receive the refund, please review the following:
- Elos Me & Lescolton products come with a 90 day money-back guarantee.
- The 90 day money-back guarantee starts from the date of purchase and are only applicable to purchases made directly from www.elosme.com/www.elosme-lescolton.com and www.lescoltonglobal.com.
- All returns require a return material authorization number (RMA). To request an RMA number for the return of your Elos Me & Lescolton product (s), please contact Customer Care at email@example.com or info@elosme-lescolton. A confirmation email will be sent with your RMA number, mailing address of the warehouse, and shipping and packing recommendations
- Products returned without an RMA number may not be accepted. It is the responsibility of the customer (sender) to provide valid tracking information if confirmation of return is disputed. Elos Me & Lescolton does not assume responsibility for lost or stolen product being returned for a refund without an RMA number.
- Once the return is received by Elos Me & Lescolton, please allow up to 5-10 business days for the refund to be processed.
- Accessories/consumables are excluded from the Money Back warranty period.
Third-Party Purchases (Refund Requests)
If you have purchased your Elos Me & Lescolton product (s) through a source other than elosme.com, elosme-lescolton or lescoltonglobal.com and you are requesting a refund, you must coordinate the return / refund with that source and according to their product return policy. Most retailers have their own return policy. Please make sure to review the source’s refund / return policy before making your purchase decision.
Important Note: Elos Me and Lescolton Global, hereinafter Elos Me & Lescolton, does not sell products on generic sales platforms such as Amazon, Aliexpress, Alibaba or Ebay. Any product purchased on any of the aforementioned or similar sales platforms is excluded from our 4-year warranty. Likewise, Elos Me & Lescolton is not responsible for eventual damages that may be caused by the use of any fake / imitation product purchased on any of the aforementioned sales platforms.